I mentioned my new job when I started, but haven't said anything to really promote it. And yes, for disclaimer, I work with them.
But if you need software support, Support.com is a really good place to get it. All the support techs are in North America, so they understand and speak English. Service satisfaction is guaranteed. And subscriptions are the most popular service - for $19.99 a month, you can call anytime you have a concern.
For what it's worth, we find most computer problems are caused by malware - viruses and such. They've gotten good as slipping around security software. But we don't rely on scanners - we use a variety of tools and techniques to find and remove malware.
And we operate 24/7. I work nights, so I know that first-hand... :P
Support.com on Facebook
Support.com on Twitter
OK - I found I have posted before about Support.com - here.