Customer No Service - Email Non-Response

Frustrating that companies offer online forms, then want you to call anyway. I simply asked the price of the most common two services, and received this response:

Dear Mr. Pollard:

Thank you for contacting .  Please call us at 1-877-000-0000 at your earliest convenience and any of our agents will be able to answer any questions that you have.  I do hope we hear from you soon.

Thank you for choosing .

Sincerely,

First Last
Satisfaction Specialist